Subscription Terms and Conditions

These Terms of Sale govern the offer and sale of products through the website cellinicaffe.com to consumers who have joined the "Subscribe and Save" program (hereinafter the "Program" or "Subscription").

For matters not expressly regulated by these conditions, reference is made to the General Terms of Sale on the Website.

THE SUBSCRIPTION PROGRAM

"Subscribe and Save" is an indefinite subscription program that provides for the supply of coffee at a fixed frequency.

There is no minimum duration. The Customer may withdraw from the Program at any time using the methods indicated in the dedicated paragraph.

CONDITIONS FOR JOINING

The Customer can join the Program through the website.

To complete joining the Program, the Customer must complete an order by indicating directly from the product sheet:

The products they intend to include in their subscription from those available for the Program.
The sending frequency

Once the first subscription order has been placed, the contract is finalized with the receipt of the confirmation of successful joining the Program sent via e-mail by cellinicaffe.com, with access to the subscription management portal.

It is possible to access the portal at any time, whether the Customer has an account on the site or not.

If there is an active account, the Customer will find information about the subscription on their personal page.

If the Customer does not have an account, they will find instructions on this page on how to access their subscription management portal.

PRODUCT FEATURES AND PRICES

Through the Program, only products specifically selected for this purpose and presented as such to the Customer at the time of joining can be purchased through scheduled and recurring orders. Products for which a subscription can be activated have the "Subscribe and Save" option on the product sheet.

There is no minimum number of subscribed products to proceed with the order, and for each, the desired shipping frequency can be selected based on the available options.

Product prices may be subject to changes and variations during the term of the Subscription. Any changes to the selling prices of the products selected by the Customer at the time of joining the Program will be promptly communicated to the Customer via e-mail. The Customer may decide not to accept the change by cancelling the Subscription.

In the event that one or more products selected by the Customer at the time of subscribing are temporarily unavailable, the Customer will be promptly notified of the unavailability via an automatic e-mail.

In these cases, deliveries will be scheduled based on the availability of the selected products, without prejudice to the Customer's right not to accept the change and consequently cancel the Subscription.

In the event that one or more products selected by the Customer at the time of subscribing undergo format changes (to be understood as a change in the number of capsules and/or quantity of product contained in a single package), the Customer will be promptly notified of the extent of such changes via e-mail. The Customer may not accept the change and consequently cancel the Subscription.

CHANGES AND TEMPORARY SUSPENSION OF THE SUBSCRIPTION

For the entire duration of the Program, the Customer may at any time and without any additional cost:

Modify their personal, shipping, and billing data, as well as payment method data;
Modify the size and assortment of products included in their coffee size; such modifications will take effect from the shipment following the modification.
Skip or reschedule a shipment without any restrictions. During the suspension period, no charges will be made to the Customer's credit card. At the end of the suspension period, shipments and credit card charges will automatically resume.

Modification requests can be made by accessing the user portal before the order is auto-generated. Changes made after this deadline will be considered for subsequent deliveries.

PAYMENT AND BILLING

The periodic supply of products can only be paid through monthly direct debit from cards belonging to the American Express, Visa, or Mastercard circuits.

Furthermore, all financial information will never be used except to complete purchase-related procedures and to issue any refunds.

At any time during the validity period of the Subscription, if the availability of the payment method is not suitable to proceed with one of the programmed Purchase Orders, no Order will be processed.

Three attempts to charge will be made, after which the subscription will be cancelled.

It will be the Customer's responsibility to provide a new payment method or communicate the restoration of the availability of the already selected payment method through the subscription management portal.

PRODUCT SHIPPING

Free shipping for subscribed products is guaranteed for orders over €20. Below this threshold, standard rates will apply.

The minimum threshold is valid only for products purchased on subscription and cannot be combined with single purchases.

In case of adding or removing subscribed products, the shipping cost will be automatically updated based on the threshold indicated above.

In case of a change in the shipping address, the standard rate will be applied based on the shipping address as follows:

For shipments in Italy, the shipping cost is €5.
For shipments to Germany, France, Belgium, Netherlands, Luxembourg, Austria, Spain, the shipping cost is €6.90.
For shipments to the rest of the European Union, the shipping cost is €10.

No shipments will be made outside the European Union.

In the case of a single order that includes single purchases and subscription purchases, the standard shipping rates indicated on this page apply to the single purchases.

SUBSCRIPTION DURATION – CANCELLATION

Joining the Program is for an indefinite period. However, the Customer may cancel the subscription freely and at any time through the subscription management portal. No charge is foreseen in case of withdrawal from the subscription.

EKAF - Industria Nazionale del Caffè S.p.A. will have the right to terminate the "Subscribe and Save" Program at any time for commercial reasons. In this case, EKAF - Industria Nazionale del Caffè S.p.A. will formally communicate its withdrawal from the Contract to the Customer with at least 15 days' notice, committing in any case to finalize all deliveries scheduled before the effective date of the consequent termination of the contract and correctly paid by the Customer.