Subscription Terms and Conditions
These Terms of Sale govern the offering and sale of products through the website cellinicaffe.com to consumers who have joined the "Subscribe and Save" program (hereinafter the "Program" or the "Subscription").
For anything not expressly regulated by these conditions, please refer to the General Terms of Sale on the Website.
THE SUBSCRIPTION PROGRAM
"Subscribe and Save" is an open-ended subscription program that provides for the supply of coffee at a predetermined frequency.
There is no minimum duration. The Customer may withdraw from the Program at any time using the methods indicated in the dedicated paragraph..
TERMS OF MEMBERSHIP
The Customer can join the Program through the website.
To complete enrollment in the Program, the Customer must complete an order by indicating directly from the product page:
- The products they intend to include in their subscription from those available for the Program.
- The shipping frequency
Once the first subscription order has been placed, the contract is finalized upon receipt of the confirmation communication of successful enrollment in the Program sent by cellinicaffe.com via e-mail, with access to the subscription management portal.
It is always possible to access the portal, whether the Customer has an account on the website or not.
In the case of an active account, the Customer will find information about their subscription on their personal page.
If the Customer does not have an account, they will find the instructions to follow to access their subscription management portal on this page.
PRODUCT FEATURES AND PRICES
Through the Program, it will be possible to purchase only the products specifically selected for this purpose and presented as such to the Customer at the time of enrollment, through scheduled and recurring orders. Products for which a subscription can be activated have the "Subscribe and Save" option on their product page.
There is no minimum number of subscribed products to proceed with the order, and for each, the desired shipping frequency can be selected based on the available options.
Product prices may be subject to changes and variations during the term of the Subscription. Any changes to the selling prices of the products selected by the Customer upon joining the Program will be promptly communicated to the Customer via e-mail. The Customer may decide not to accept the change by canceling the Subscription.
In the event that one or more products selected by the Customer at the time of subscribing are temporarily unavailable, the Customer will promptly receive notification of such unavailability via automated e-mail.
In these cases, deliveries will be scheduled based on the availability of the selected products, without prejudice to the Customer's right not to accept the change and consequently cancel the Subscription.
In the event that one or more products selected by the Customer at the time of subscribing undergo format changes (understood as a change in the number of capsules and/or quantity of product contained in a single package), the Customer will promptly receive communication regarding the extent of such changes via e-mail. The Customer may not accept the change and consequently cancel the Subscription.
CHANGES AND TEMPORARY SUSPENSION OF THE SUBSCRIPTION
Throughout the duration of the Program, the Customer may at any time and without any additional cost:
- Modify their personal, shipping, and billing data, as well as payment method details;
- Modify the size and assortment of products included in their coffee size; such changes will be reflected in the shipment following the modification.
- Skip or reschedule a shipment without any restrictions. During the suspension period, no charges will be made to the Customer's credit card. At the end of the suspension period, shipments and credit card charges will automatically resume.
Modification requests can be made by accessing the user portal before the order is automatically generated. Changes made after this deadline will be considered for subsequent deliveries.
PAYMENT AND BILLING
The periodic supply of products can only be paid by monthly debit to cards belonging to the American Express, Visa or Mastercard circuits.
All financial information, moreover, will never be used except to complete procedures related to the purchase and to issue any refunds.
At any time during the validity period of the Subscription, should the payment method not be suitable to process one of the scheduled Purchase Orders, no Order will be processed.
Three attempts will be made to debit, after which the subscription will be canceled.
It will be the Customer's responsibility to provide a new payment method or communicate the restoration of the availability of the already selected payment method via the subscription management portal.
PRODUCT SHIPPING
Free shipping for subscription products is guaranteed for orders over €20. Below this threshold, standard rates will apply.
The minimum threshold is valid only for products purchased on subscription and cannot be combined with single purchases.
In case of adding or removing subscribed products, the shipping cost will be automatically updated based on the threshold indicated above.
In case of change of shipping address, the standard rate will be applied based on the shipping address as follows:
- For shipments to Italy, the shipping cost is €5
- For shipments to Germany, France, Belgium, Netherlands, Luxembourg, Austria, Spain, the shipping cost is €6.90
- For shipments to the rest of the European Union, the shipping cost is €10
No shipments will be made outside the European Union.
In case of the same order containing both single purchases and subscription purchases, standard shipping rates indicated on this page apply to single purchases.
SUBSCRIPTION DURATION – CANCELLATION
Enrollment in the Program is for an indefinite period. However, the Customer may cancel the subscription freely and at any time through the subscription management portal. There will be no charge in case of withdrawal from the subscription.
Frhome Srl shall have the right to terminate the “Subscribe and Save” Program at any time for commercial reasons. In this event, Frhome Srl will formally notify the Customer of its withdrawal from the Contract with at least 15 days’ notice, committing in any case to complete all deliveries scheduled before the effective date of the consequent termination of the contract and properly paid by the Customer.