FAQs

Answers to your questions

There is no minimum order. You can purchase even just one product from the catalog.

For shipments to: Italy
- Shipping cost for orders over €40: Free
- Shipping cost for orders up to €39.99: €5

For shipments to: Germany, France, Belgium, Netherlands, Luxembourg, Austria, Spain
- Shipping cost for orders over €40: Free
- Shipping cost for orders up to €39.99: €6.90

For shipments to the rest of the European Union
- Shipping cost for orders over €80: Free
- Shipping cost for orders up to €79.99: €10

We do not ship outside the European Union. We do not ship outside the European Union.

In Italy, delivery times are approximately 2-3 business days.

In European Union countries, delivery times are approximately 4-5 business days.

Certainly, when the goods are entrusted to the courier, an email will be sent to the address you provided during the purchase. You just need to click on the "TRACK YOUR SHIPMENT" button to see the status of your order.

The courier always makes multiple delivery attempts, leaving a paper notice after the first attempt. After the final attempt, the package will be held for a maximum of ten days. The courier will notify us of the holding, and we will contact you to arrange redelivery.

You can choose from the following options:
- Credit or prepaid card
- PayPal
- Bank transfer
- Cash on delivery/Cash

You can pay in cash upon delivery of your order with a small surcharge of €5.00 (courier collection fee) which will be added to the order total.

Account Holder: Frhome s.r.l.
Bank: Intesa San Paolo s.p.a.
IBAN: IT20X0306901791100000009237
BIC/SWIFT: BCITITMM

Certainly. You can contact us via chat, email, or by calling us. One of our operators will guide you in choosing products and completing your order. You can find all our contact information by clicking here: Customer Support

Registration is optional and not required to complete your purchase.
However, registering is convenient because it will allow you to:
- Make future purchases more quickly
- View your order history
- Manage all your information, addresses, and payment methods
- Stay updated on all our news and promotions

You can reset your password by clicking here: Forgot your password?

Subscription

To activate the subscription service, select the blend and subscription plan that's right for you directly from the product page, then click on Subscribe and Save.

You'll benefit from a discounted price and receive your subscribed blend(s) at your chosen frequency (30 or 60 days).

You can then modify your subscription at any time.

Free shipping for subscription products is guaranteed for orders over €20.
Below this threshold, standard rates will apply.

NB. The minimum threshold is only valid for products purchased via subscription and cannot be combined with single purchases.

If the product(s) for which you activate a subscription exceed the €20 threshold, shipping will be free not only on the first subscription order, but also on subsequent ones!

Once you subscribe, you will receive an email to access your portal, from which you can manage your subscription.

You can access it at any time from this page, whether you have created a customer account or not. On the page indicated, you will find instructions on how to access it.

If you have an account, you will find information related to your subscription on your personal page.

Once you have logged into your personal portal, you can make the changes you prefer:

  • Modify the products for which you have activated the subscription
  • Change the payment method
  • Skip or reschedule a delivery
  • Suspend or cancel the subscription without any commitment

Once you place your first subscription order, subsequent payments will be automatically processed based on the delivery frequency you selected.

Yes, you can add as many subscription products as you want to your order, and for each one, you can select your preferred shipping frequency.

Remember that if the subscription products you select exceed €20, shipping is free for all subscription orders.

You can cancel your subscription by logging into your portal as described in the questions above.

Once logged in, you can proceed with canceling your subscription by following the instructions on the page.

Discount codes cannot be applied to subscription products unless otherwise specified.